Harvest Box Terms & Conditions
The Philosophy of CSA – Community Supported Agriculture (CSA) is a partnership between farmers and community members. When you join a CSA, you pay up front to become a member and receive a weekly share of the coming year’s harvest. By paying up front, members help farmers by providing us with early season cash flow, and reflecting the risk that the farm takes to plant, tend, and harvest crops. You benefit by receiving fresh, local and nutritious produce and connecting with where your food comes from and how it is grown. It is a relationship based on mutual respect between the members and the farmers.
Cancellation & Refund Policy
There is a non-refundable $100 deposit for all members.
If a Harvest Box CSA member decides to cancel their membership before the first pickup date, they will receive a full refund, minus the non-refundable $100 deposit fee.
Once the season has begun we cannot provide cancellations or refunds unless there is someone on the waitlist who is willing to take over the "share". If a new member can take over your "share", a cancellation fee equal to the value of 2 Harvest Boxes (price depends on the full or half share) will apply, and you will be refunded for the remaining weeks of the Harvest Box CSA season.
By agreeing to join the Harvest Box CSA, you are also agreeing to open and read email communication from us including: weekly newsletters with crop information and recipes, payment and membership emails, and notices regarding important changes to deliveries. Especially important are emergency pick-up site moves (these are very rare, but we all like to be prepared).
Please be sure we have your correct email address in our system. Every week you will receive an email telling you what items are in the box for the coming week, and a pick-up reminder email.
Please add firstname.lastname@example.org to your address book to protect our communications from spam filters.
What happens when you miss a pick-up?
If your Harvest Box is not picked up during the scheduled pick-up time it will be donated to the nearest local food bank.
We have limited capacity to make last minute alternative arrangements. However, on the day of delivery if an emergency develops, and you know that you will miss a pickup or be late, please call or text (778-986-3659) or email (email@example.com) and we will do our best to make alternative arrangements.
Consider asking a friend, co-worker, or family member to pick up your box.
Each member receives ONE hold per season that we will provide a credit for the value one Harvest Box; members must provide a minimum of 7 days notice of their hold to receive the credit.
Beyond the ONE hold, we will not provide additional credits when members go on vacation. We encourage you to find a friend, co-worker, or family member to pick up your box while you are away. Please share all the pick up details (location, time, bring a bag). Any boxes not picked up will be donated to the local food bank.
What happens when you go on vacation?
No, but each pick up location will have a "Swap Box". The Swap Box will be labeled clearly, and allows members to swap out up to 2 items from their box for two items in the swap box, as we know not everyone is a fan of every vegetable we grow. The rule is “a vegetable for a vegetable”, so it means all 3 of your field cucumbers get swapped for a bag of beans.
Each week you will receive a wide variety of seasonal produce, and we will provide recipes and tips for using what you receive – after all part of the fun of joining a CSA is to discover and experiment with new vegetables and recipes!
We are always happy to answer any questions regarding the preparation of what is in your CSA box.
Through our online store, you can choose to add additional items to your Harvest Box (ex. box of pickling cucumbers for canning, or an extra bunch of kale each week). Contact us for instructions.
Can I choose what goes into my Harvest Box?
As a Harvest Box CSA member, you are responsible for:
- Picking up your share at the designated time and place and that if I do not do so, my share may be donated to a local food bank.
- Notifying the farm of any problems with your share within 24 hours of pickup
- Paying the farm on time.
- I understand that important communications from the farm will be delivered via email and that opening these emails is my responsibility.
- Having the shares ready at the time and location agreed upon at signup.
- Dealing with issues & concerns in a timely manner.
- Providing members with fresh, quality produce.
- Communicating important information and reminders via email to all members throughout the season.
Farming involves many weather related risks, so consistent quantities of harvest cannot always be guaranteed. While we strive to provide full shares every week, there is the possibility of unforeseen weather related issues causing us not to be able to fulfill our weekly shares. This is part of the risk members take in being purchasing a share of the harvest, although since we grow such a large array of vegetables we do not predict we will be unable to provide members their shares.
Member & Farm Responsibilities
We have a range of different pick-up location sites, and ask all members to follow these rules:
- Please observe the pick-up times carefully. Doors may be locked or hosts gone to bed during other times.
- Don’t take a box if one doesn’t have your name on it. All boxes are labelled; if there isn’t one there for you, there’s probably a reason why. If you have someone pickup for you, do not forget to inform them of this policy.
- Don't look in other people's boxes.
- Please read and follow any directional signage provided on-site.